FAQ

FAQ
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Can I book the same cleaner more than once?

This is possible with the rare exception. We will try our best to meet your expectations.

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Can I change or cancel my booking?

You can cancel or amend your booking up to 24 hours before the cleaning is scheduled free of charge. Any cancellation or amendment made less than 24 hours before the scheduled appointment this will result in 100% cleaning fee payment.

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Can your cleaners be trusted?

5 Stars screens all its cleaners through a strict process and does a complete background check including visa verification.

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Does 5 Stars provide cleaning supplies?

Yes, 5 STARS provide cleaning products and equipment to meet the highest expectations of our customers. Using your own cleaning products and materials,is highly recommended TO ELIMINATE THE POSSIBILITY OF CROSS CONTAMINATION. But this option requires to clarify the list of the necessary chemicals and equipment. Please kindly inform the office if you prefer this option.

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How do I know how much time is needed for my booking?

Our booking system will ask you how many rooms and bathrooms need to be cleaned. It will also ask if you require additional cleaning services (such as ironing or inside oven cleaning) and then provide you with the estimated time necessary for your booking.  If more time is required, we will contact you and explain the reason.

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Should I be home for the cleaning?

This is entirely up to you. We recommend that you are there at least for your first booking. This allows for any questions to be answered and specific requirements communicated directly with your cleaner.

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What happens after I have made a booking?

What happens after I have made a bookingWe will send you a confirmation email/SMS directly after receiving your request. Once we have found you a suitable cleaner, you will receive a call and a second email/SMS confirming all booking details including date, time and who your allocated cleaner is.

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What happens if I’m not satisfied with the result?

Customer satisfaction is very important to us. If you are not happy with the cleaning result we will come back and re-clean until you are satisfied. All complaints are accepted during 24 hrs after service was finished.

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What happens if the booked cleaning duration is not enough to complete a particular clean?

If the cleaner informs us that they require more time than booked we will contact you for approval. The minimum booking duration is 2 hours.

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Which area do you service?

We do services at the following areas in RAK:  Mina Al Arab, Al Hamra Village, Al Marjan, Al Riffa,  Al Jazeera, Al Dhait (North & South), Khuzam, and RAK city area. For the places located further than 25km from our office at Al Jazeera Al Hamra the transportation cost is implied.